Luxury

Flagship Luxury Launch

CLIENT

High-End Luxury Brand

Industry

Luxury

Challenge

Managing the hands-on logistics for a five-story luxury store build out

ICAT Capabilities

Ground Freight

Point-of-Sale Management

White Glove Logistics

Talk To An Expert

Opening an iconic luxury brand’s flagship store requires seamless coordination across design, construction, and logistics teams. With thousands of components arriving from around the world and a fixed opening date, our team provided end-to-end project management and leadership to deliver the space successfully and on time for launch.

THE CHALLENGE

Managing logistics for a five-story build out

In support of its largest store opening to date, one of the world’s most iconic luxury brands required end-to-end logistics to support build-out and installation. Oversized structural elements, custom fixtures, and delicate visual merchandising assets all needed to arrive in a precise sequence to prepare the five-story store for launch.

With shipments arriving from global vendors and installation occurring simultaneously across multiple levels, the project demanded exact timing, real-time inventory visibility, and continuous on-site management.

THE SOLUTION

On-site leadership and white-glove installations

Our dedicated on-site project management team oversaw the movement, staging, and installation of all store components, including fixtures, furniture, visual merchandising elements, and opening-event assets.

Global shipping, white-glove delivery, and final placement were managed for every item entering the building—including 65 custom carpets and four large-scale tower structures extending through the central atrium. Artwork and seating were relocated from existing locations, with all elements staged floor by floor and timed precisely to align with installation and opening requirements.

THE RESULTS

An on-time opening that supported the brand’s long-term vision

On-site installation teams received each component in the correct sequence, allowing the five-story build-out to progress smoothly and without disruption.

The final phase—including event materials and opening-day preparations—was executed seamlessly. Ultimately, the high-profile flagship store opened on time and in pristine condition, supporting the brand’s vision and continued legacy.

By the numbers

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Success stories