Nicole started her career at ICAT in 2013 after graduating with her Bachelor’s in Business Administration with a concentration in Management. Prior to pursuing a degree in business, she graduated from Anne Arundel Community College with an A.A.S. in Interior Design. She has over 10 years of customer service experience and is always looking for new ways to strengthen bonds with customers, agency partners, and employees alike. In 2023, she transitioned from Marketing Manager to CX Manager to oversee the customer experience efforts for the entire ICAT network while still having a hand in the company’s marketing and branding initiatives. In her spare time, Nicole enjoys spending time with her family and friends, experiencing great food, and traveling to new places.