By: Rick Campbell
President and CEO
ICAT Logistics, Inc.
When you are a director of customer service for an innovator and manufacturer of medical equipment, such as heart pumps, you understand the importance of your equipment arriving on time, and you know that when it doesn’t, people’s lives are on the line.
Most hospitals utilize the just-in-time method of inventory control. This means at any one time, they may only have two or three heart pumps in stock. If the hospital has a higher than expected demand, the additional supply needs to reach them immediately. This call for a reliable courier service or next flight out.