ICAT received a call on a Friday at noon from a customer who needed an urgent AOG part delivered in Africa for a mission-critical flight. The client, who was in a bind, stated, “This is being watched all the way up the chain. The longer the aircraft does not fly, the more pressure we get.” Knowing how important and time-critical this shipment was, the ICAT team jumped into action and started formulating a plan.
Within 30 minutes of the initial phone call, the ICAT team presented a full solution to the client.
They moved through the process by completing crucial milestones:
- Booked an OBC (on-board courier) and confirmed flight scheduled within two hours
- Filed U.S. Customs AES filing on behalf of the customer
- Submitted a copy of the filing for quality control before COB Friday
- Finalized pre-clearance before the courier’s arrival
As the urgent shipment was transported, the team at ICAT made sure the customer stayed in the loop by giving up-to-the-minute status updates. The shipment arrived in Djibouti within two days and was on time for the mission-critical flight.