Case Study Header Life Saving Delivery

An ICAT Logistics Case Study Critical Life-Saving Delivery

A young patient at the Children's Hospital of Wisconsin is in need of a heart transplant, but until a suitable donor can be found, they need a special ventricular assist device delivered right away.

The Problem

One Call

A 6-month old patient with congenital heart disease at the Children’s Hospital of Wisconsin was in need of a heart transplant. Until a suitable donor heart could be found, the Berlin Heart EXCOR Pediatric VAD (ventricular assist device) was chosen to serve as a bridge-to-transplant. After the patient was prepped for surgery and brought to the operating room, it was then discovered additional components were required if the implant were to continue, so the client called ICAT Logistics.

The Solution

Right Solution

ICAT immediately dispatched collection of the components from Ann Arbor, Michigan, chartered an aircraft to fly them to Milwaukee, and coordinated the final delivery to the destination. Every step of the way, ICAT communicated the shipment’s progress to all concerned parties.

The Results


In less than 5 hours from making the initial call, ICAT’s final courier was walking through the hospital door with the components in hand. Our client received multiple congratulations that day—including one from the surgeon. ICAT received a wholehearted “thank you” for coming through in a truly life-or-death situation.

Study Details

Case Study

Hitting it Out of the Park

One of ICAT's customers located in Miami—who is facing customs issues and delays—calls for help with an urgent shipment that needs to get delivered in Venezuela to a major baseball organization.