Kristin joined ICAT in 2016 as a Collections Specialist with 22 years of experience. Her career started in the industrial safety industry holding positions from Collections Specialist to Corporate Credit Manager. However, her true passion and her pathway to success has always been based on relationship-building and finding ways to make personal connections with every customer interaction. In October 2019, she left the Collections Department, and accepted her position as Director of Customer Experience. Since then, she has worked to create and implement a strategy to ensure a differentiated experience for ICAT’s valued customers across all departments. Kristin is married with five children and three grandchildren. She spends her time off with her family and beloved Golden Retriever, Shadow, on the quiet beaches of North Carolina.